Hygiene products

Our products are women’s underwear. For hygiene and safety reasons, we cannot accept returns or give refunds for items that have been opened, worn or washed.

Unopened parcels

If your parcel is still sealed and has never been opened, contact us. We will check your request and may accept the return. Please message us before sending anything back.

Wrong, damaged or defective items

If you received the wrong item, a damaged item or a defective item, please contact us within 7 days of receiving the parcel. To help us check your claim, please send:

• your order number;
• an unboxing video that shows the parcel being opened (the shipping label must be visible);
• clear photos of the problem.

If the claim is approved, we will send a replacement or give a refund. We will pay the return shipping for approved claims.

Cash on Delivery (COD)

You pay the courier when the parcel arrives. Please check that the parcel is not damaged on the outside before you pay. Do not open the parcel before payment. If the outer packaging is badly damaged, tell the courier and contact us.

How refunds are paid

Approved refunds are paid to your bank account by bank transfer, or back to your original online payment method, within 7 to 14 working days after we receive and check the item. The COD fee (RM10) and shipping fee are not refunded unless the mistake was ours.

Cancel an order

You can cancel an order before it is shipped. Contact us on WhatsApp as soon as possible with your order number.